Artificial Moderation: A Reading List – The Coral Project

A lot of research has been carried out around using data analysis to identify different aspects of online behavior. Before I detail some of it below, I should add a note of caution: all analytics are only as good as how they are utilized in decision making by end users.The complex interplay between computational tools and human actors in sociotechnical systems (such as online communities) means that great technology and analytics can still fall flat if the community policies aren’t “right”. Engagement e

Source: Artificial Moderation: A Reading List – The Coral Project